Position Summary
We are seeking a friendly and detail-oriented
Customer Service Representative to join our clients team. In this role, you will be responsible for handling inbound and outbound customer calls, assisting with inquiries, resolving issues, and ensuring a positive customer experience. If you enjoy helping others and have excellent communication skills, we want to hear from you!
Key Responsibilities
- Answer inbound calls and respond to customer inquiries in a timely and professional manner.
- Provide information about products and services, resolve issues, and process orders.
- Document customer interactions and update account information accurately in the system.
- Escalate complex issues to supervisors when necessary to ensure prompt resolution.
- Assist with outbound calls to follow up on customer inquiries, confirm appointments, or conduct surveys.
